TERMS AND CONDITIONS
Provision of Healthcare services by Manchester Paediatrician Ltd
These are the terms and conditions on which Manchester Paediatrician Ltd (“We”, “Us”, “Our’) supply services to you or your dependants. The term "you" includes, where relevant, your dependents who may be the beneficiary of the services. Please read these terms carefully before you submit your request for services. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
INFORMATION ABOUT US AND HOW TO CONTACT
Manchester Paediatrician Ltd. is a company registered in England under number 09985906. Dr Rashad Nawaz is the sole Director and Practitioner. Contact address Dr Rashad Nawaz, CYP ADHD Clinic, c/o Gosh Medical Group, Rodney Street, Liverpool, L1 9ED. Email firstname.lastname@example.org. If we have to contact you we will do so by telephone or by writing to you by email at an email address or at the postal address you provide in your request for services.
OUR CONTRACT WITH YOU
You may make a request for service via telephone or email or via the online booking system on the company website. Our acceptance of your request for services will be via the booking system confirmation email, at which point a contract will come into existence between you and us. In accordance with s2 of the Children's Act 1989, in the absence of express consent from both parents/guardians, consent from one parent/guardian shall suffice for routine appointments. If we are unable to accept your request for services, we will inform you of this either in writing, email or notify you on the telephone and will not charge you for the services.
RIGHTS TO MAKE CHANGES
If you wish to make a change to the services, please contact us as soon as possible. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. We may change the services, without consent, to reflect changes in relevant laws and regulations and where this is the case, we will give you reasonable notice and inform you of the nature of the changes. We will only make other changes if you agree with them in writing.
PROVIDING THE SERVICES
On behalf of Manchester Paediatrician Ltd, Dr Nawaz will perform the services with all reasonable skill and care. Dr Nawaz is registered with the General Medical Council (the body responsible for setting and enforcing standards) and has an enhanced Disclosure and Barring Service Certificate (a safeguard applicable to people working with children and in healthcare) and adequate indemnity insurance or membership of a medical defence organisation. Dr Nawaz will carry out the consultation (and assessment if requested) to the best of his ability, within the allotted time frame. In certain circumstances it may not be possible to complete a full assessment and Dr Nawaz will use his discretion to decide whether there will need for another appointment, or if an opinion based on the consultation, information provided, and the assessment.
Manchester Paediatrician Ltd will supply the services to you at such times as agreed with you in writing/booking. Where we have not agreed a fixed date for providing the services, we are required to provide them within a reasonable period of time. We are not responsible for delays outside our control. If our performance of the services is affected by an event outside our control, then we will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
We may need certain information from you so that we can provide the services to you. We will contact you to ask for this information. If you do not, within a reasonable time of us asking for it, provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.
We may have to suspend the services to deal with technical problems or make minor technical changes; to update the services to reflect changes in relevant laws and regulatory requirements; to make changes to the services as requested by you or notified by us to you; if Dr Nawaz is ill; if you do not co-operate with us in respect of the services to be provided to you. We will contact you in advance to tell you we will be suspending the services, unless the problem is urgent or an emergency.
Circumstances where we will suspend the services immediately and may terminate the contract if providing the services would be contrary to the law or any regulatory requirements; in Dr Nawaz’s reasonable professional opinion it is unsuitable for you to receive the relevant service; you have not provided us with valid consent (where required)-where the services are being provided to a minor and only one parent or guardian provides valid consent then this is deemed to be the consent of both parents or guardians and it will be the responsibility of the attending parent or guardian to ensure that they have the authority of the other parent or guardian; you display abusive, violent or threatening behaviour unacceptable to us; or we am expressly instructed not to do so by an emergency service provider who has authority to give that instruction, for as long as that instruction applies.
If we suspend the services and where reasonably possible, we will explain to you the action we are taking, when that action takes effect and the reasons for it. When doing so we will also inform you of your right to challenge the action.
We may also suspend the services if you do not pay. If you do not pay us for the services when you are supposed to, we may suspend any additional services you may have requested until you have paid the outstanding amounts. This may include withholding the provision of a report setting out details of the consultation and my advice or recommendations. We will contact you to tell you we are suspending such services. We will not suspend my provision of services where you dispute the unpaid invoice. As well as suspending the services we can also charge you interest on your overdue payments.
Your right to cancel the contract. There will be no charge if appointment is cancelled 48 hours before scheduled. We will refund any money you have paid in advance for services we have not provided. If you cancel the appointment within 48 hours or fail to attend, the contract will end immediately and any payment for services made will not be refunded.
IF THERE IS A PROBLEM WITH THE SERVICE
If you have any questions or complaints about the services, please contact us. You can contact us by emailing me at email@example.com or by writing to Dr Rashad Nawaz CYP ADHD Clinic, c/o Ghosh Medical Group, Rodney Street, Liverpool, L1 9ED.
PRICE AND PAYMENT
The price of the services will be set out in on our website or email or letter to you.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
If you suffer personal injury or death caused by negligence, there is no limit on our potential liability to you. We are not responsible for any loss or damage to your property or belongings. Other than personal injury or death, our liability to you is limited to 100% of the price you have paid to us for the services. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and we knew it might happen, for example, if you discussed it with us.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the services, we can still require you to make the payment at a later date. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.
I confirm that I have read and understood the terms and conditions above. I agree to the payment of any charges in connection with this appointment or any subsequent consultations.
This disclaimer sets out important information about our website www.manchesterpaediatrician.com.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We assume no responsibility for their content. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.